Contact & Support — MerginIT e.U.
Need help with Dupe Zappa installation, activation, licence keys, or product questions? Contact the development and support team directly. We aim to respond to all inquiries within 24 business hours.
General & Technical Support: support@merginit.com
Direct Founder / Developer Email: jonas@merginit.com
Telephone: +43 664 3279885
Support Hours: Monday – Friday, 09:00 – 18:00 CET
Official Company Registration & Postal Address
Dupe Zappa is published by MerginIT e.U., an Austrian registered sole proprietorship.
- Legal Name: MerginIT e.U.
- Owner & Managing Director: Jonas Fröller
- Street Address: Nußböckstraße 92
- Postal Code & City: 4060 Leonding
- Country: Austria (Österreich)
- Commercial Register (Firmenbuch): FN 654298 d
- Commercial Court (Firmenbuchgericht): Landesgericht Linz
- European Unique Identifier (EUID): ATBRA.654298-000
- GISA Number: 38391262
- Chamber Affiliation: Wirtschaftskammer Oberösterreich (WKO), FG UBIT
Licence & Activation Assistance
If you purchased Dupe Zappa directly through our Lemon Squeezy checkout, your licence key is sent immediately to the email address entered at checkout. You can manage, activate, or transfer your licence anytime via the online Licence Dashboard. If you cannot locate your purchase confirmation email, send us your order email address and order number, and our support team will assist you with recovery.
Refunds & Consumer Rights
We stand behind our software with a 14-day refund policy. Direct purchases are processed via Lemon Squeezy as our Merchant of Record. For complete terms, please consult our Refund & Withdrawal Policy.
Central Point of Contact under the Digital Services Act (DSA)
Pursuant to Article 11 and 12 of the EU Digital Services Act (Regulation (EU) 2022/2065), our single point of contact for communications with Member State authorities, the European Commission, the European Board for Digital Services, and recipients of the service is:
E-Mail: support@merginit.com
Languages: English, German